Frequently Asked Questions

Who is an Osteopath?

Statutory regulation of the Osteopathic Profession under the General Osteopathic Council (GOsC) is mandatory following the passing of the Osteopaths Bill in 1993. Since this was fully implemented in May 2000, an Osteopath is someone who holds a recognised qualification and who is a member of the statutory register of osteopaths maintained by the GOsC. It is now illegal for anyone who is not registered with the GOsC to call themselves an osteopath or to offer osteopathic treatment.

What shall I wear?

As with most medical examinations or treatment you may be asked to remove some of your clothing so that we can see and feel your body move. Diagnosis and treatment are not so effective through thick heavy clothing so please bring something light and stretchy to change into such as shorts and a vest top.

Can I bring someone with me?

Please feel free to bring a friend or relative with you. For children under 16 it is a legal requirement that they are accompanied by a parent or responsible adult.

Does it hurt?

Sometimes if we are working on painful muscles it may be a bit uncomfortable but we will tell you what to expect. It is quite normal to feel a little stiff or sore after the treatment which may last 24-48 hours, but this is part of the healing process and is nothing to worry about.

Should I rest?

Rest is usually not advisable. Most musculoskeletal problems respond much better when kept mobile and can seize up completely if rested for too long. A lot of conditions we see are inflammatory, and are typically at their most stiff and painful first thing in the morning. This follows most people's longest period of rest and the symptoms are alleviated once they are up and about.

 

What is the click during manipulation?

Pain is often centred around a restricted joint which has become inflamed or jammed, with the surrounding muscles going into spasm and maintaining the pain. Joint manipulation involves putting the joint through a very small stretching movement at speed - this just feels like a quick push on the joint. Separating the joint surfaces like this causes a release in the pressure within the joint. It is this change in pressure which causes the clicking noise and the result is a joint that moves more freely.  Any click is a secondary product of the manipulation – in other words it is not needed for the treatment to be effective.

 

Is it safe?

 

Osteopathy is a very safe treatment in the right hands. Any specific risks will be discussed with you before treatment begins. If you have any concerns then please contact us and we will be happy to discuss these with you. For full details on osteopathic training and regulation please go to the GOsC and BOA websites via the links page.

 

How many treatments will I need?

 

Each patient is assessed on an individual basis so it is hard to predict an exact treatment program. However most people feel some benefit immediately and are well on the way to recovery after 3 - 6 treatments. More complicated problems may take longer to resolve but we will talk to you about this if we feel that this is the case.

 

Will I need to come back for regular check ups?

 

This is again assessed on an individual basis.  Some people feel benefit from coming for a treatment every 3 - 6 months, others on an annual basis, and others like to call when they need some help. We are happy to work with whichever you prefer and always aim to encourage you to look after your own health as much as you can.

 

Do I need to see my GP first?

 

No, all osteopaths are trained to examine and diagnose problems themselves and recognise when you need medical attention rather than osteopathic treatment. However you will need to see your GP if you want a referral for your healthcare provider insurance. With your permission we may write  to your GP to keep them up to date with your progress

 

What is the difference between an Osteopath/Chiropractor/Physiotherapist?

 

There will always be individual variations, but in general, physios may use machines in their treatment, and often spend time going through rehabilitation exercises with you. Many do not use "hands on" treatment. Chiropractic treatment lays its emphasis on "adjustment" of the joints and the average treatment time would be approximately 15 minutes. The average osteopathic treatment takes 30 minutes as we do similar joint manipulation to the chiropractors, but we consider that the soft tissues (muscles, ligaments etc) are just as important in the overall symptom picture and recovery. Our treatment therefore involves a lot of stretching, articulation and deep soft tissue treatment. This is helpful in cases such as elderly patients where joint manipulation may be better avoided, so a very effective soft tissue treatment may be given without any strong techniques.

 

Is my personal information kept confidential?

 

Yes, your notes have the same protection as your medical records.

 

What happens if I need to make a complaint?

 

If you are unhappy with any aspect of your treatment please speak to us about it and we will do our very best to resolve your issue. There is also a complaints procedure displayed in the clinic and you can request a copy to take home.

GDPR - PRIVACY NOTICE

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. 

 

1 – Ilkeston Osteopathy Centre, based at 18, Stanton Road, Ilkeston, Derbyshire, DE7 5FQ which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:

 

2 - Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

 

3 - Personal Data 
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners eg. GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you. 
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice. 
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses. 
e) Osteopaths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Wix.com uses cookies to help Osteopaths to identify and track visitors and their website access preferences. Osteopaths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Osteopaths’ website.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. 

 

4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

 

5 - Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care. 

 

6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

 

7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

 

8 - Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

 

9 - Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.

 

10 - Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.

  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.

  • Right to object – you have the right to object to certain types of processing such as direct marketing.

  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.


In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.

 

11 - You can request the following information:

  • Identity and the contact details of the person or organisation (Osteopaths) that has determined how and why to process your data.

  • Contact details of the data protection officer, where applicable.

  • The purpose of the processing as well as the legal basis for processing.

  • If the processing is based on the legitimate interests of Osteopaths and information about these interests.

  • The categories of personal data collected, stored and processed.

  • Recipient(s) or categories of recipients that the data is/will be disclosed to.

  • How long the data will be stored.

  • Details of your rights to correct, erasure, restrict or object to such processing.

  • Information about your right to withdraw consent at any time.

  • How to lodge a complaint with the supervisory authority (ICO).

  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

  • The source of personal data if it wasn’t collected directly from you.

  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
     

12 - To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths are dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to Mrs Rachel Brown by writing to us at the address further below.

 

13 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Mrs Rachel Brown, Ilkeston Osteopathy Centre, 18 Stanton Road, Ilkeston, Derbyshire, DE7 5FQ
Telephone: 0115 9308255      or email: rachel@ilkestonosteopathycentre.co.uk

ICO  Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/

© 2020 by Ilkeston Osteopathy Centre 

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